Shipping policy

SHIPPING POLICY

Last updated: August 13, 2026

ORIGIN AND SERVICE AREA

Orders are dispatched from Foshan, Guangdong, China. We sell to the countries and regions enabled at checkout. If your destination is not available, contact us before ordering.

SHIPPING CHARGES

Handpiece Parts Hub covers the China domestic portion of transport. International freight from China to the customer's destination is paid by the buyer.

Because international courier prices vary by destination, parcel weight, dimensions, service, and remote-area charges, the shipping line shown as zero or “free” during Shopify checkout is a quotation placeholder only. It does not mean international shipping is free.

After you place an order, we will verify the destination and calculate the actual international courier charge. We will email a PayPal invoice that includes the product total and international shipping charge. We ship only after the full invoice is paid and payment is confirmed.

PROCESSING

In-stock orders are normally prepared within 1–3 business days after full payment and, when necessary, compatibility confirmation. Special-order items, custom items, large quantities, or orders requiring additional verification may take longer. We will notify you if a material delay is expected.

CARRIERS AND DELIVERY ESTIMATES

Depending on the destination and parcel, we may use DHL, FedEx, UPS, EMS, postal service, or another suitable tracked carrier. Available options and estimated transit time will be provided with the shipping quotation where practical. Delivery dates are estimates, not guarantees, and may be affected by customs, carrier delays, weather, public holidays, remote areas, or events outside our reasonable control.

TRACKING

When tracking is available, we will send the tracking number to the email address used at checkout after dispatch. Tracking may take time to update after the carrier accepts the parcel.

CUSTOMS, DUTIES, AND TAXES

The buyer is the importer of record unless otherwise agreed in writing. The buyer is responsible for import permits, customs clearance, duties, VAT, sales tax, brokerage charges, handling fees, and other destination-country charges. These charges are not included in product prices or international freight unless expressly stated on the PayPal invoice. We cannot declare a false value or describe merchandise inaccurately.

ADDRESS ACCURACY AND DELIVERY

Please provide a complete address, postal code, recipient name, telephone number, and any required tax or customs identification. Contact us immediately if a correction is needed. Additional costs caused by an incorrect or incomplete address, refusal, failed delivery, or unclaimed parcel may be charged to the customer.

LOSS OR DAMAGE

Inspect the parcel on arrival. Report visible damage, missing items, or delivery problems to lwestcode99@gmail.com within 7 days, including the order number, photos of the parcel and labels, and photos or video of the item. Keep all packaging while the claim is reviewed. We will assist with a carrier claim and provide the remedy required by our Refund & Returns Policy and applicable law.

RETURNS

Do not return an item to the dispatch address without authorization. Please review our Refund & Returns Policy and contact us for return instructions.

CONTACT

Handpiece Parts Hub
Email: lwestcode99@gmail.com
Phone: +86 188 2347 0480