Refund policy

REFUND & RETURNS POLICY

Last updated: August 13, 2026

We want you to order the correct dental handpiece repair part with confidence. Please confirm the part number, dimensions, and compatible handpiece model before ordering. Brand names and model references are used only to identify compatibility; our parts are independent third-party replacement parts unless expressly stated otherwise.

14-DAY RETURN PERIOD

You may request a return within 14 days after delivery. To be eligible, the item must be unused, uninstalled, unmodified, clean, and returned in its original packaging with proof of purchase. You may inspect the item as reasonably necessary to confirm its identity and fitment, but installation, operation, contamination, alteration, or damage may reduce or eliminate the refundable value where permitted by law.

BEFORE RETURNING ANYTHING

Email lwestcode99@gmail.com or call +86 188 2347 0480 before sending a return. Include your order number, item code, reason for return, and clear photos or video where relevant. We will provide return instructions and the return address. Returns sent without authorization may be delayed or refused.

WRONG, DAMAGED, OR DEFECTIVE ITEMS

Please inspect your order promptly. If we sent the wrong item, or the item arrived damaged or defective, contact us within 7 days of delivery with photos or video. After verification, we will provide an appropriate remedy such as replacement, refund, or return instructions. We will cover reasonable return shipping costs for verified wrong, damaged, or defective items.

COMPATIBILITY AND CHANGE-OF-MIND RETURNS

Compatibility is determined by the exact handpiece model, version, dimensions, and technical specification. A functional part ordered for the wrong model is treated as a change-of-mind return. The customer is responsible for return postage, packaging, customs declarations, duties, taxes, and risk of loss during return transit. Original international shipping charges are not refundable except where required by applicable law.

NON-RETURNABLE ITEMS

We cannot accept returns of installed, operated, contaminated, sterilized, altered, damaged, or incomplete parts; custom-made or specially sourced items; clearance items marked final sale; or items returned after the applicable return period, except where mandatory law provides otherwise.

REFUNDS

After receiving and inspecting the return, we will notify you of the decision. Approved refunds are issued to the original payment method. For PayPal Invoice orders, refunds are sent through PayPal. Processing by your bank or payment provider may take additional time. We may deduct any loss in value caused by handling beyond what is reasonably necessary to inspect the goods, where permitted by law.

CANCELLATIONS

You may request cancellation before payment or shipment. Once an order has shipped, the return rules above apply. Special-order or custom items may not be cancellable after sourcing or production begins.

CONSUMER RIGHTS

Nothing in this policy limits non-waivable consumer rights under applicable law. Consumers entitled by law to a cooling-off or withdrawal right may exercise that right within the applicable period. Unless the item is defective or we agree otherwise, the customer bears the direct cost of returning goods.

CONTACT

Handpiece Parts Hub
Email: lwestcode99@gmail.com
Phone: +86 188 2347 0480
Return address: provided after return authorization.